Mama Boy Movers
Privacy Policy & Terms of Use
1. Contact information
Business name: Mama Boy Movers
Address: 111 S Dos Caminos Ave., Ventura, CA 93003
Website: mamaboymovers.com
Privacy contact: mamaboymovers@gmail.com
2. Information we collect
We collect information you actively and voluntarily provide when you request a quote, schedule services, or communicate with us through forms, calls, or text messages. This personal information may include:
- Contact and identifiers: your full name, email address, phone number, and physical addresses, including current and future moving locations.
- Service details: details of your moving request, including date, home size, inventory, and specific service needs.
- Communication content: customer-service call recordings and the content of SMS or MMS messages.
3. How we use your information
We use collected personal information for the following business purposes:
- Service provision: to create an estimate, schedule a move, coordinate logistics, and provide requested moving services.
- Communication: to communicate about your quote, service appointments, payment, and customer-support inquiries by phone or SMS/MMS.
- Marketing and improvement: to send promotional information or special offers and to analyze and improve our services and communications.
- Legal compliance: to verify identity, prevent fraud, and comply with applicable legal and regulatory requirements.
4. SMS/MMS text message data policy
When you provide your phone number to us through a web form, verbally, or by text message, you provide express written consent to receive recurring non-marketing and potentially future marketing text messages from Mama Boy Movers regarding service, appointment status, and service updates. Message and data rates may apply. Message frequency varies.
Non-disclosure of SMS data
Your phone number and explicit SMS opt-in consent will not be shared, sold, rented, or otherwise disclosed to a third party, affiliate, or business partner for the purpose of allowing that party to send you marketing messages. This information is used by Mama Boy Movers to communicate about services as described in the opt-in agreement.
Opting out and getting help
You can cancel SMS service at any time by texting STOP to the phone number from which you received messages. After you send STOP, we will send one final confirmation text message. For assistance, text HELP or contact us at mamaboymovers@gmail.com.
5. How we share your information
We share personal information only in limited circumstances:
- Service providers: we may share necessary information, such as name, address, and phone number, with trusted providers that help operate our business, such as dispatch software including SmartMoving CRM. These providers may use the information only to provide services to Mama Boy Movers.
- Legal obligation: when required by law, including in response to a subpoena or legal process.
- Business transfer: in connection with a merger, sale of company assets, financing, or acquisition of all or a portion of the company.
6. Your rights
You may request access to the personal information we hold about you and request its correction or deletion. Send a request to mamaboymovers@gmail.com.
For website usage terms, please review our Terms of Use.